If your measurement did not appear in the HEALBE app, please make sure the following conditions were met during the weighing process:
Keep Bluetooth and Internet access enabled on your smartphone while data is being transferred and saved.
Make sure location services are enabled in your phone settings (this is required for Bluetooth scanning on Android).
Confirm that the measurement was saved in the HEALBE app after completion.
Do not minimize or close the app while the measurement is in progress.
If you're unsure whether the scale had enough time to complete the process, it's best to repeat the weighing.
Remain on the scale’s platform until the weighing is fully completed.
If the issue still persists, try unpairing and re-pairing the scale:
Open the Smart Scale screen in the app.
Scroll down to the card with your connected scale.
Tap the “Unpair” button, then re-pair the device.
Following these steps can help ensure your data is transferred and saved correctly.
If the issue continues, feel free to reach out. We’re here to help!