To keep your GoBe U working optimally, it's important to follow the correct charging process. Here’s everything you need to know about safely and effectively charging your device.
1. Preparing for Charging
Before connecting your GoBe U to the charger:
Make sure the charging cable contacts and the charging port on the band are clean and completely dry.
Use only the original magnetic USB charging cable that came with your device.
We recommend using standard power adapters with a fixed 5V output or a computer’s USB ports.
2. Charging Schedule
For best results:
Charge your GoBe U once every two days for about 1.5 hours.
Choose a time that does not overlap with your meals, as the device may miss important data if charging during eating.
To ensure accurate data, put the band back on at least 30 minutes before your next meal. This gives GoBe U time to adjust to your current physiological state.
3. Charging Indicators
The diode pad on the band lights up to show charging and battery status:
Purple - Charging is in progress.
Red - Battery level is below 20%.
Yellow - Battery is between 20% and 70%.
Green - Battery is 70% or higher.
You’ll know your GoBe U is fully charged when the diode glows green consistently.
Please note:
The red indicator only appears twice — when the battery level drops to 20% and then again at 5%. After that, it can be easy to miss the moment when the charge falls to 3% or 1%, which may result in the device shutting down unexpectedly.
We recommend placing the band on the charger as soon as it reaches 5%, to avoid it shutting down at an inconvenient moment. You can also check whether the band is still on by opening the app or by briefly pressing the side button.
Important: Behavior after complete discharge
If the wristband is completely discharged, it will power off entirely, including cutting off power to the memory and the system module (SAM).
After recharging, you will see a blue pulsing light — this indicates that the device requires initialization. Be sure to connect the wristband to the HEALBE app to complete the initialization process.
If you simply put on the wristband after charging it, without initialization, the data will not be recorded, as the device has not yet entered active mode.
Safety Precautions
Wearing the GoBe U band while charging is strictly prohibited, as it may be unsafe and, in the event of a power surge, could lead to device damage, burns, or even fire. We ask that you exercise caution and always remove the band from your wrist during charging.
Warning About Cable Short‑Circuiting
Avoid allowing the charging cable to come into contact with metal objects (for example, screwdrivers, paper clips, and similar items) during or after charging. This may lead to:
Short‑circuiting of the contacts
Cable overheating
Potential damage to the cable or the power source
After finishing the charging session, always unplug the cable from the power source, especially if you do not plan to use it right away.
This will help prevent unnoticed, prolonged short‑circuits that may damage the cable or cause overheating.
Additional safety tip: To further reduce the risk of short circuits, we recommend connecting the cable to the device first, and only then plugging it into the USB power source (whether a wall adapter, laptop, or any other type). This minimizes the chance of the active charging pins accidentally touching metal objects during connection.
4. Need an Extra Charging Cable?
If you need a replacement or spare charging cable, you can purchase it on the official HEALBE store: healbe.com
If you have any questions or experience any issues during charging, feel free to reach out to our support team. We're happy to help!