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GoBe U: How to Transfer the Device to Another User

GoBe U, transfer device, new user setup, giving to someone else

Written by Maria

If you’re planning to give your HEALBE GoBe smart band to someone else, here’s how to ensure a smooth transfer without mixing health data.
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Step 1: New User Creates an Account

The new user must register their own account in the HEALBE app:

  1. Download and open the HEALBE app

  2. Tap “Create an account”

  3. Enter their email address and set a password

  4. Tap “Sign Up”

New health data will be stored under the new user’s account. Data from the previous period will remain with the original owner.
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Step 2: Share the PUK Code

To set a new PIN code for the smart band, the new user needs a PUK code. Only the original owner can request this code.
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Here’s how to request it:

  1. Reinstall the HEALBE app and log in with your original account

  2. Connect to your GoBe

  3. When prompted for a PIN code, tap “Restore PIN”

  4. Select “Request PUK Code”

  5. A notification will confirm that the PUK code was sent to your email

Note: The code will be sent to the email address registered with the original account.
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Step 3: Set Up a New PIN

Once the new user receives the PUK code from you, they can set a new PIN:

  1. Log in to their account and connect to the GoBe

  2. When asked for a PIN code, tap “Restore PIN”

  3. Enter the PUK code

  4. Create and save a new PIN

Step 4: Reset the Band

Before handing over the device, we strongly recommend performing a factory reset to avoid mixing personal data:

  1. Open the HEALBE app and make sure your GoBe is connected.

  2. Tap the smartband icon in the top left corner of the main screen.

  3. Tap “Service Information.”

  4. Tap “Erase Data on GoBe.”

If you would like us to delete your old account after the transfer, feel free to reach out.

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