Don't be surprised, but there are cases you need to take the extra step to clean your GoBe3 and remove the residue, which might have accumulated on the charging contacts over time.
This measure often becomes necessary in the absence of regular cleaning, which we recommend to perform 1-2 times a week.
Please follow these video instructions only if a member of our customer support team suggested vinegar cleaning to you.
For regular cleaning, we recommend using surfactant dishwashing liquid or liquid soap instead of vinegar. The instructions for regular cleaning are available at https://help.healbe.com/en/articles/6087603-how-to-clean-your-gobe3
If you have any questions, please don't hesitate to contact us at gobe@healbe.com