First, let us mention there are two different types of reset your can do.
First, is what we can a hard reset. It is basically restarting your device, something similar to restarting your computer. You may need to take it in case of some minor issues or glitches, such as the display freezing for example.
Second, is a factory reset, which is basically rolling back all of the band's settings to their factory defaults. Please do this type of reset only if it is recommended by one of our customer service agents.
See the instructions on how to perform both types reset in our video below.
If you have any questions, please contact us at gobe@healbe.com