There are two different reset procedures available for GoBe3: a Hard Reset and a Factory Reset.
Both procedures use the same reset button on the USB end of the charging cable, but they are used in different situations and are performed differently.
Hard Reset
A Hard Reset restarts your GoBe3 without resetting the device to factory defaults.
It can be used for minor device issues, for example if your GoBe3 freezes or the display stops responding.
To perform a Hard Reset, briefly press the reset button once. You do not need to hold it down.
After the device restarts, HELLO will appear on the screen.
For step-by-step instructions, see GoBe3: How to Perform a Hard Reset.
Factory Reset
A Factory Reset is a more complete reset of your GoBe3. After a Factory Reset:
The device name returns to the default format GB3_XXXX.
The PIN code is reset.
After reconnecting your GoBe3 to the HEALBE app, you will be prompted to set a new PIN code and install the firmware.
To perform a Factory Reset, press and hold the reset button for 5 seconds.
During the reset, the following messages will appear on the GoBe3 screen:
Resetting… → HELLO → WELCOME… Connect the app to start
A Factory Reset should only be performed when necessary, for example if it is included in the troubleshooting instructions for a specific issue or recommended by HEALBE Customer Care.
For step-by-step instructions, see GoBe3: How to Reset Your Device to Factory Defaults.
Important
During a Hard Reset or Factory Reset, data that GoBe3 has not yet finished processing may be lost. For example, this may include recent step data or calorie data from your latest meal. This data cannot be recovered after the reset.
Video Instructions
You can also watch the video instructions to see how both types of reset are performed.
If you are not sure which type of reset you need, please contact HEALBE Customer Care. We’ll help you choose the appropriate option.