Healbe

If the GoBe3 firmware update fails or gets stuck, please try the steps below.

Make sure your GoBe3 has sufficient battery charge before starting the update. A low battery level may interrupt the firmware update.

Tap <b>Cancel</b> on the firmware update screen, if this option is available.

Turn Bluetooth off and back on in your phone settings.

Open the HEALBE app and make sure GoBe3 is connected.

1. Tap <b>Cancel</b> on the firmware update screen, if this option is available.
2. Close the HEALBE app completely.
3. Turn Bluetooth off and back on in your phone settings.
4. Open the HEALBE app and make sure GoBe3 is connected.
5. Start the firmware update again.

Keep GoBe3 close to your phone and do not close the HEALBE app while the firmware is being installed.

Restart your phone and try the firmware update again.

If the problem continues, please contact HEALBE Customer Care at <a href="mailto:gobe@healbe.com" rel="nofollow noopener noreferrer" target="_blank">gobe@healbe.com</a> and let us know at what stage the update stops or what error message you see.

Our team will provide additional troubleshooting steps if necessary.

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GoBe3: Firmware Update Failed

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GoBe3: Firmware Update Failed

1. Check the Battery Level

2. Restart the Update

3. If the Update Still Fails