Troubleshooting
By Elena and 1 other2 authors46 articles
- GoBe3: Heart rate at rest is wrong
- GoBe3: Device does not vibrate for "Drink"
- GoBe3: Skin irritation from wearing the band
- GoBe3: Data is displayed incorrectly after a time zone or time change
- GoBe3: Device has stopped charging
- GoBe3: The battery discharges too quickly
- GoBe3: My band stopped recording data when the battery charge dropped below 5%
- GoBe3: Burned calories disappeared from the app
- GoBe3: The app can't find the device and connect to it
- GoBe3: The app can't sync with the device
- GoBe3: Can't exit "power save" mode, connection is pending
- GoBe3: My calories completely disappeared from the app
- GoBe3: Synchronization has completed after I reset the device, but most caloric and sleep data are not displayed in the app
- GoBe3: The steps data are missing from the app
- GoBe3: I cannot set a weight-loss goal in the app, the button is inactive
- GoBe3: Why is my BMR much lower/higher on a particular day than on the other days?
- GoBe3: How do I reset the device to factory defaults?
- GoBe3: The band does not turn on
- GoBe3: The display has stopped responding
- GoBe3: The display sometimes does not react to my touches
- GoBe3: How to reset the device?
- GoBe3: Why do calorie numbers in the app change throughout the day?
- GoBe3: Firmware update has failed
- GoBe3: "Sensor doesn't fit" notification
- GoBe3: "Service 0002" error
- GoBe3: "Service 0004" error
- GoBe3: Calorie tracking is inaccurate
- GoBe3: I have been fasting and device still shows caloric intake!
- GoBe3: I see a negative energy balance in the app, but I am gaining weight
- GoBe3: Why do I see calorie intake after a training/workout?
- GoBe3: I consume no more than 1500 kcal daily, but GoBe still shows huge intake and positive energy balance
- GoBe3: Why do I see calorie intake at night? I don't eat at night
- GoBe3: My hydration level is always low, even though I drink a lot
- GoBe3: My hydration is not recorded. There are no data in the app.
- GoBe3: Steps are incorrect
- GoBe3: My sleep was not detected or was detected partially
- GoBe3: Sleep is not registered, no graphs in the app
- GoBe3: Awake state is not recognised at night
- GoBe3: The alarm does not go off or goes off at the wrong time
- GoBe3: Walking is not recognized correctly. Steps are not credited toward walking activity.
- GoBe3: My running distance was not recognized correctly
- GoBe3: Hiking is recognized as sitting
- GoBe3: All data are missing from the app
- GoBe3: Synchronisation reaches 50% and then starts over
- GoBe3: "Service 0001" error
- GoBe3: Why Do I Have a Negative Energy Balance, But I'm Gaining Weight?