Every time you put the GoBe on your wrist, it may take between 30 minutes and three hours to calculate the hydration level. Poor contact between the device's sensors and the skin will increase the calculation time.
Also, if you reset the GoBe to factory settings or update the firmware before going to bed, hydration data may not be displayed in the mobile app or web panel until the morning, even if you wear the band overnight.
If none of the above has been the case in your situation, please try resetting your smart band according to the instructions below.
Open the HEALBE app and make sure your GoBe is connected.
Tap the smartband icon in the top left corner of the main screen.
Tap “Service Information.”
Tap “Erase Data on GoBe.”
Keep in mind that all the data will be erased from the device, so we recommend you reset the band early in the morning in order to lose less information.
If none of the above solutions works, please email us at gobe@healbe.com We will be happy to help you!