GoBe3 automatically turns on if the internal battery level is sufficient. To turn the device on, please charge the device. GoBe3 will turn on automatically while charging.
Please note, that GoBe3 automatically enters Power Save mode following 8 minutes of inactivity in the WELCOME / PENDING state.
In Power saving mode, GoBe is unavailable for pairing through the mobile app. To start using the device, long-press any part of the screen until the WELCOME / PENDING screen pops up. Then, you can pair your device through the HEALBE app.
In case the display is stuck and does not respond to your touches, here's what you can do:
- connect your GoBe to charge and let it charge for some time;
- long press the screen.
Normally, the display should wake up once connected to the charger. However, if the above does not help, please try resetting your device.
To perform a hard reset of your GoBe3, please take the steps below.
1. First, please make sure your device is charged: plug it into its charger and let it charge for 30 minutes or more.
2. Without disconnecting GoBe from the charger, take a paper clip and press the button inside the small slot (it looks like a small hole) in the center part of the USB plug (please see the picture below).
You should feel a brief “click” of the button, after which the device will restart showing you the “HELLO” message on screen. This indicates the device was reset successfully.
Please note, any data which has not been synced with the app, such as recent meals or steps, may be deleted during the hard reset, with no ability to recover it.
If you have any questions, please email us at gobe@healbe.com We will be happy to help you!