Statistically, there is a possibility of minor skin irritation for 5-7% of users with sensitive skin. On behalf of our team, I would like to apologize that GoBe affected your skin.
A few reasons why this may have happened are:
- Cosmetics or cream applied to the hand may interact with electrodes
- If the band/arm is not cleaned after physical activity according to our recommendations on the device maintenance.
- A reaction of the sensor plate metal to the composition of your sweat, which is an individual factor.
In the case of irritation, we recommend that you:
- Rinse the irritated area with water and softly dry the skin with the towel.
- Wear the band on another hand and monitor the sensitivity of your skin.
Could you please also email us at gobe@healbe.com and let us know the following:
- Did you follow the manual and clean your device after you any sports or any physical activity?
- How long did you wear the band before you got the irritation?
- Did you feel any discomfort on the skin before?
- Had you been ill the last month?
- Please send us a picture of the affected area to get our dermatologist's medical evidence.
We recommend to take a break from wearing GoBe2 for a couple of weeks. Then you can try wearing it on another wrist or on the inside of the wrist and see how your skin reacts to it. Often the irritation goes away and in case of proper care and cleaning does not reoccur.
If the above recommendations don't help to solve the problem, please let us know and we will install a new firmware on your device. We have released a special firmware edition specifically for people with sensitive skin, so you can try it and see if it helps.