Troubleshooting
By Maria1 author66 articles
- GoBe2: Stress level does not show up, I always see "Calc"
- GoBe2: The stress level is not accurate
- GoBe2: The alarm does not go off or goes off at the wrong time
- GoBe2: Awake state is recognised incorrectly at night
- GoBe2: Sleep is not registered, no graphs in the app
- GoBe2: Sleep is not detected or is detected partially
- GoBe2: Walking distance is wrong
- GoBe2: Activity is recognized incorrectly, mostly as sitting
- GoBe2: The steps count doesn't match my other tracker
- GoBe2: The steps data are missing from the app
- GoBe2: Steps are calculated incorrectly
- GoBe2: The blood pressure measurements are inaccurate
- GoBe2: Heart rate is not registered
- GoBe2: Heart rate at rest is wrong
- GoBe2: My heart rate is wrong
- GoBe2: Hydration is being calculated, but never starts
- GoBe2: My hydration is not recorded. There are no data in the app.
- GoBe2: The hydration level stays low, even though I drink a lot
- GoBe2: Why is my BMR much lower/higher than in the other days?
- GoBe2: Nutrient calculation is way off
- GoBe2: Burned calories disappeared from the app
- GoBe2: Calories disappeared from the app
- GoBe2: Why do calorie numbers in the app change throughout the day?
- GoBe2: Why do I see calorie intake at night? I am not eating at night.
- GoBe2: I consume less than 1500 kcal/day, but GoBe shows intake and positive balance
- GoBe2: Caloric intake when I have not eaten
- GoBe2: Calorie tracking is inaccurate
- GoBe2: The number of steps walked is different from the steps shown in Apple Health
- GoBe2: Caloric or sleep data in the HEALBE GoBe app does not coincide with the data in Apple Health.
- GoBe2: Error "Internal device Bluetooth LE error" while syncing
- GoBe2: "Failed to initialize user info" error
- GoBe2: Synchronization takes too long
- GoBe2: The app continuously disconnects from the band
- GoBe2: Can't sync the band with the app
- GoBe2: The app doesn't pair/connect with the band
- GoBe2: "GoBe not found" error during synchronization
- GoBe2: Registering process stuck
- GoBe2: Data is displayed incorrectly after a time zone or time change
- GoBe2: All data are missing from the app
- GoBe2: "No update available" error during firmware update
- GoBe2: The firmware update has failed
- GoBe2: "Service 02" error
- GoBe2: “Service 01” error
- GoBe2: The back sensor plate came off
- GoBe2: Sensor is getting dark
- GoBe2: "No Contact" message and shut down
- GoBe2: I keep getting "No Contact", “Device Doesn’t Fit” error messages
- GoBe2: The device gets very hot when it is charging. Is it normal?
- GoBe2: Device messages "Overheat" and shuts down automatically
- GoBe2: The battery is swallen
- GoBe2: The band doesn't turn on anymore
- GoBe2: The battery doesn't charge fully anymore
- GoBe2: The battery takes a very long time to charge
- GoBe2: The battery discharges too quickly
- GoBe2: There is no light at all on the charging doc
- GoBe2: The charging indicator remains purple
- GoBe2: Charging indicator remains red and never turns blue
- GoBe2: Device is stuck in ERASE mode, cannot turn on or reset the device
- GoBe2: Device does not vibrate for "No Contact"
- GoBe2: Charging indicator remains blue and never turns red
- GoBe2: Device doesn't charge anymore. How can I fix this?
- GoBe2: Device does not vibrate for "Drink"
- GoBe2: Device vibrates all the time
- GoBe2: "PUK code is incorrect" error message in the app
- GoBe2: Irritation/allergic reaction from wearing the band
- GoBe2: Why Does It Show Calories When I Haven't Eaten?