If you see the blue light indicator when connecting GoBe to the charging dock, it could indicate a problem with the band contacts.
Please check the band contacts. If the pins on the charging dock are stuck and do not move easily then check if there is a clog or dirt around them. If you find dirt or black dots on the band contacts, please try cleaning them.
For cleaning, you will need table vinegar with a concentration of no more than 10% and a cotton swab.
Dip a cotton swab into a small amount of vinegar
Soak the contacts in vinegar and leave them like that for 10 minutes, ensuring that the vinegar doesn't dry out
Rinse the contacts under running water while still rubbing the contacts with a cotton swab
Rinse the contacts again under running water without using the cotton swab this time
Dry the band with a tissue and remove moisture from the charging contacts by using a dry cotton swab
If the problem has not been fixed after cleaning the contacts, please send us the photo of the sensor plate and charging pins or a short video at gobe@healbe.com