One of the factors affecting GoBe2’s battery life depends on how many times a day you sync the smart bad with the app. Our best practice is to sync it 1-2 times a day. How often do you sync it?
By any chance, did you also leave the battery discharged for a long time or use it at temperatures higher than 60 °C? Any of this can result in battery failure.
Please take the test below to check if the battery has failed permanently.
1. Turn off the smart band and charge it fully.
2. Place it on a charger again. Make sure indicator changed from red to blue.
3. Remove the smart band from the charging dock and make a short press of the side button of the band (no longer than 1 second). The screen should show FULL.
4. Wait until the display turns off and press the button again. Repeat this for 3 minutes.
If during this experiment the battery level falls down to 98% or lower, please email us at gobe@healbe.com and let us know.