If you can't pair the device with the phone, please try the following steps:
1. Click Cancel in the connection window and then try to connect again.
2. If it doesn't help, please try restarting the app and then try to connect again.
3. If not successful, please also try restarting the smart band (turn it off and then turn it back on) and try to connect.
Also, please make sure that:
1 - you have the latest version of the app. You can update it in your App Store/ Google Play Store;
2 - you have the correct date, time and the time zone set in your phone's settings.
If you use an Android phone, please also try clearing Bluetooth cache in your phone according to the instructions below.
Turn off Bluetooth
Close HEALBE app
Android Settings -> App management -> Show System processes (top right corner) -> Bluetooth -> Storage Usage -> Clear Cache
Turn on Bluetooth
Open HEALBE app and try to connect to GoBe again