Sometimes "Failed to initialize user info" error message appears when the app cannot connect to the band after installing some updates.
To solve the issue, click OK to close the error message pop-up and wait for 2-3 minutes without cancelling the connection effort. The app will continue trying to connect and in most cases connection will be successful.
If not successful, as another possible solution please take the steps below.
1. Turn off the band
2. Restart your HEALBE app (open recent apps, swipe HEALBE app and run it again)
3. Open the app
4. Select "Find HEALBE GoBe"
5. Turn on the band and when you see the sign “sync” on its display, exactly at this moment click “Synchroize” in your phone.
If this doesn't help, please also try restarting the smartwatch and reinstalling the HEALBE app on your phone.