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GoBe3: Synchronisation reaches 50% and then starts over

synchronisation issue, android app issues

Written by Maria

It is a known bug in the app. It will be fixed in the next app release. Please accept our apologies for the inconvenience!

As a workaround solution, you can reset your device by following the instructions below.

  1. Open the HEALBE app and make sure your GoBe is connected.

  2. Tap the smartband icon in the top left corner of the main screen.

  3. Tap “Service Information.”

  4. Tap “Erase Data on GoBe.”

Please note that all the data will be erased from the device, so we recommend you reset the band early in the morning to lose less information.

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